Ticketing System
Support email, handled as a team
Ticketing System turns every email sent to your support address into a ticket with a number, a status and an owner, so the whole team works from one list, without double replies or missed messages. We built it to replace Zoho Desk for Honora's support, as a standalone product with workspaces, roles and an interface in English and Serbian. It is in beta.
- Type
- Application
- Status
- Beta
- Stack
- Laravel 13, Filament, IMAP and SMTP
What it does
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Every email becomes a ticket
Each message to the support address gets a number, a status and an owner, and customer replies land in the right ticket by the number in the subject.
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One list for the whole team
Open, Mine, My teams, Unassigned, Pending and Closed views, with clear markers for what waits for a reply and what is new.
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No double replies
The app shows who is viewing a ticket, who is writing a reply and whether a new message arrived before you send. Internal notes stay inside the team.
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Replies that look professional
Workspace signatures, templates with the customer's name and ticket number, an automatic first reply, forwarding to third parties and a one-click satisfaction rating when a ticket closes.
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Workspaces, roles and appearance
Each team gets a workspace with its own address and ticket numbering, owner and agent roles, custom roles and teams, English or Serbian, and its own side menu theme and accent color.
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Privacy and security
Two-factor sign-in, registration approved by an administrator, spam deleted after 30 days, a 60-day trash, erasing a contact's data on request, and no administrator access to other teams' workspaces.
On your phone
Ticketing System installs on your phone as an app (PWA), so agents can reply to tickets and check the queue away from the desk.
Ticketing System is in beta
We're looking for our first users. Get in touch, and we'll show you the app and agree on subscription terms for your business.