These terms apply to the use of mlab-studio.com and to the services of M Lab Studio, unless a signed contract, offer or scope of work says otherwise. If they differ, the signed document prevails.
Provider
M Lab Studio, Jovana Krajišnika 14/5, 11300 Smederevo, Serbia, registration number 66129853, tax ID 112478179. Contact: hello@mlab-studio.com. Full details are in the Impressum.
Using this website
The content of this website is for general information. Prices and descriptions are not a binding offer until we confirm them in writing. You may not use the website in a way that harms it or other users, for example by sending unsolicited messages through its forms or by trying to access its administration. All texts, designs, the M Lab Studio name and logo belong to us, and you may not copy them without our permission, except for short quotes with a source. Links to other websites are provided for convenience, and we are not responsible for their content. How we process personal data is explained in the Privacy policy.
Offers and contracts
An inquiry through the website creates no obligation for either side. We send an offer or a scope of work in writing; unless it states otherwise, it is valid for 30 days. A contract is concluded when you accept the offer in writing or pay the first invoice. Work follows the agreed scope; changes outside it are agreed and priced separately before we start them.
Project work
You provide the content, access and feedback needed for the work in good time, and delays on your side move the agreed deadlines. After delivery, you review the work within the period stated in the contract, or within 10 business days if no period is stated. If you do not report defects within that period, the work is considered accepted. Defects in our own work that you report within 30 days of acceptance are fixed at no cost, unless the contract states a different warranty period.
Support plans
Plans are paid upfront for 3, 6 or 12 months, and 3 months is the minimum. Prices, included hours and discounts for longer periods are published on the Maintenance and support page.
- A plan renews for the same period unless you cancel it in writing at least 15 days before it ends.
- Plan hours are for changes and fixes, are counted in 30-minute steps and do not roll over to the next month. Updates, backups and monitoring do not use plan hours.
- Extra work for plan clients is billed at the hourly rate for plan clients, and work for clients without a plan at the standard hourly rate, both published on the Maintenance and support page.
- Response times apply on business days, Monday to Friday, 9:00–17:00 CET.
- If an update we apply breaks something, we fix it at no cost.
- Sites and applications we did not build start with a one-time takeover review.
- Plans do not include redesigns, new features beyond plan hours, content writing, hosting, premium plugin licenses or third-party services. You keep hosting, domains and licenses active and paid.
- Fees for a paid period are not refunded, except where consumer protection law requires it.
Prices and payment
Prices for clients in Serbia are in Serbian dinars (RSD), and for international clients in US dollars (USD). We are not registered for VAT. We issue an invoice for every service, and the payment deadline is stated on the invoice. If an invoice is not paid on time, we may charge statutory default interest and, after a written notice, pause work and support until it is paid.
Intellectual property
Once a project is paid in full, you own the results we created specifically for you, such as designs and code written for your project. We keep the rights to our pre-existing tools, libraries and know-how, and you receive a perpetual, non-exclusive license to use them as part of the delivered work. Third-party components, such as frameworks, plugins and fonts, remain under their own licenses. Unless we agree otherwise in writing, we may show the finished project in our portfolio, without any confidential information.
Confidentiality
Both sides keep confidential any non-public information received from the other side and use it only to carry out the work. This obligation continues after the cooperation ends.
Liability
We do our work with professional care. We are not liable for indirect damage or lost profit, or for problems caused by hosting providers, third-party services or changes made by you or others. Our total liability for a service is limited to the amount you paid for that service in the three months before the claim. These limits do not apply to damage caused intentionally or through gross negligence, or where the law does not allow them.
Force majeure
Neither side is responsible for delays caused by events outside its reasonable control, such as natural disasters, outages of major providers or acts of public authorities, for as long as those events last.
Termination
Either side may terminate a contract in writing if the other side seriously breaches it and does not remedy the breach within 15 days of a written notice. You pay for the work done up to termination.
Consumers
Our services are intended mainly for businesses. If you are a consumer, the mandatory rules of the Serbian Law on Consumer Protection apply and take precedence over these terms, including the right to withdraw from a distance contract within 14 days. This right does not apply to services that have been fully performed with your prior express consent.
Governing law and disputes
These terms and our contracts are governed by the law of the Republic of Serbia. We will try to resolve any dispute amicably. If that fails, the competent court at our registered office has jurisdiction, unless mandatory law provides otherwise.
Changes to these terms
We may change these terms, and the date of the last change is shown at the top of this page. Contracts already concluded are governed by the terms valid when they were concluded.
Contact
For questions about these terms, write to hello@mlab-studio.com.